Guest Operations
The team-facing surface — every tool the operator uses to keep the floor moving. Bookings, reviews, marketing, Wi-Fi, hardware, orders, loyalty admin.
Operations sits on top of the Guest Profile and writes to it. Every action on this surface enriches the same record the Experience surface reads from.
Operations is the inside of the platform — the diary, the inbox, the segments console, the floor plan editor. It is one console for service, comms and infrastructure.
Everything an operator does writes back to the Guest Profile. There is no separate ops database that diverges from marketing’s view of the same guest.
Tags · what shows up here
What you can do
- Live diaryBookings, walk-ins and floor plan — one screen, real-time.
- Review queueInbound reviews triaged by sentiment, replies drafted in your voice.
- Segments & sendsCohort builder over the profile, campaigns shipped to those cohorts.
- Hardware & Wi-FiCaptive portal, splash surveys, MikroTik device health across the estate.
- Diary & guestsBookings · Walk-ins · Tables & floor plan · Orders & POS spend.
- Reviews & commsReviews queue · Marketing console · Segments.
- InfrastructureWi-Fi admin · Hardware monitoring · Loyalty admin.
- Tags this part uses#bookings #wifi #orders #reviews #marketing #operations.
- Schema entities tagged hereBooking · Review · Order · SquareOrder · OrderItem · EmailCampaign · WifiSession · HardwareDevice · LoyaltyEnrollment.
Schema entities tagged here
Drawn from Bookings, Wi-Fi, PayOS, Loyalty, Reviews, Marketing CRM. Full reference at /docs/reference/schema.
In this section
The diary, the booking widget, and the back-of-house management for table reservations.
Capture the guests who arrive without a booking — the moment they walk in.
The floor plan editor — what tables you have, how big a party they seat, and how a booking attaches to them.
Order capture, item-level spend, and the link from a guest to every penny they’ve put across the counter.
Reviews from Google, TripAdvisor and Facebook in one inbox — with AI-drafted replies your team approves before they post.
Build an audience, write the campaign, schedule the send — one console for all your guest marketing.
Set up your guest Wi-Fi sign-in, design the splash screen, and turn every connection into a recognised visit.
Wi-Fi access points, EPOS integrations, printers. The on-prem footprint that captures the signal.
Stamp scheme configuration, redemption admin, tier rules — the back-of-house view of the loyalty programme.