Guest Experience
The guest-facing surface — what the public sees, taps, opens, and reads. Loyalty cards, Wi-Fi splash, booking pages, comms, gift cards.
Experience reads from the Guest Profile and writes back to it. Every guest interaction with a venue-branded surface enriches the same record Operations sees.
Experience is the outside of the platform. It is the wallet pass in the guest’s phone, the splash they see at the bar, the email confirming their booking, the gift card landing page.
Every guest-facing surface is branded as the venue, not as Stampede. The platform is invisible by design.
Tags · what shows up here
What you can do
- Wallet cardsLoyalty and gift cards in Apple and Google Wallet — no app required.
- Wi-Fi splashBranded captive portal that doubles as a marketing surface.
- Public booking pagesServer-rendered, SEO-indexed, no commission to a third party.
- Branded commsEmail and SMS in the venue’s tone of voice, personalised against the live profile.
- Guest-facing surfacesLoyalty cards · Wi-Fi splash · Booking pages · Gift cards.
- CommsEmail & SMS · Review requests · Automated journeys.
- Tags this part uses#loyalty #wifi #bookings #marketing #gifting #comms #experience.
- Schema entities tagged hereLoyaltyEnrollment · GiftCard · Booking · EmailCampaign · SmsCampaign · Workflow · Review.
Schema entities tagged here
Drawn from Bookings, Wi-Fi, Loyalty, Reviews, Marketing CRM. Full reference at /docs/reference/schema.
In this section
The guest-facing loyalty experience — wallet pass, stamp mechanics, redemption flow.
The captive portal a guest sees on connecting. Brand, sign-up fields, post-connect actions.
The public-facing booking journey — branded, SEO-indexed per venue, deposits and pre-orders inline.
Digital gift card purchase and redemption — guest-facing flow on the venue’s domain.
What guests receive in their inbox — transactional and marketing.
The prompt sent to guests post-visit — venue-branded and AI-prepared.
Multi-step comms flows triggered by guest state — birthday, post-visit, win-back, anniversary.