Product
Reviews
AI smart replies & tone control
Summarygenerating…
Overview
For each review, the AI drafts a reply tuned to your brand tone. You review, edit, and post; the draft learns from your edits over time.
How it works
The LLM takes the review text, the guest profile, the venue's tone guide, and past replies as context; the draft appears pre-populated in the reply box.
Core concepts
Tone guide
configured brand voice the AI conforms to.
Draft
pre-populated reply that can be edited and posted.
Usage & workflows
Daily response cadence; maintaining high response rate across multiple venues.
Example
A review mentioning slow service generates a draft apology referencing the specific dish ordered; the manager posts it after a minor edit.
Note
Where to find it
Configure this in the Stampede admin app under Admin → Reviews. Permissions are role-gated — contact your account owner to request access if you don't see it.
Tip
API reference
The Stampede API exposes guest, booking, and campaign data programmatically. See developer.stampede.ai for authentication, base URL, rate limits, and endpoint reference.
Note
Need help?
Contact support via the Stampede admin app or your account manager. The knowledge base at help.stampede.ai has guided walkthroughs for common tasks.
Want to see it live?
Book a 20-minute walkthrough and we'll show you the feature in your own admin.