Product
Reviews
Sentiment analysis & trends
Summarygenerating…
Overview
Per-review sentiment plus rolling-window trends highlight shifts in customer mood, filtered by venue and time.
How it works
Review text is scored at intake; scores aggregate into trend lines and topic extraction identifies what drove shifts.
Core concepts
Score
positive / neutral / negative.
Topic
theme extracted from review text (service, food, value, ambience).
Shift
a statistically notable change in sentiment over time.
Usage & workflows
Weekly review; prioritising operational fixes.
Example
A dip in sentiment around "noise" surfaces at one venue; the GM reviews the shift pattern and reduces bar volume during dinner service.
Note
Where to find it
Configure this in the Stampede admin app under Admin → Reviews. Permissions are role-gated — contact your account owner to request access if you don't see it.
Tip
API reference
The Stampede API exposes guest, booking, and campaign data programmatically. See developer.stampede.ai for authentication, base URL, rate limits, and endpoint reference.
Note
Need help?
Contact support via the Stampede admin app or your account manager. The knowledge base at help.stampede.ai has guided walkthroughs for common tasks.
Want to see it live?
Book a 20-minute walkthrough and we'll show you the feature in your own admin.