Product
Reviews
Resolution workflows
Summarygenerating…
Overview
When a negative review arrives, the inbox offers a private-resolution path: contact the guest privately (where platform permits), resolve, and invite an updated review.
How it works
Templates for private outreach are available in the inbox; outcomes (resolved, escalated, unresponsive) are tracked.
Core concepts
Private outreach
direct contact with the reviewer off-platform.
Resolution outcome
resolved, escalated, unresponsive.
Usage & workflows
Any 1-2 star review where private resolution is an option.
Example
A 2-star review cites a missing dish; a private apology plus a £20 voucher converts the reviewer's updated review to 5 stars.
Note
Where to find it
Configure this in the Stampede admin app under Admin → Reviews. Permissions are role-gated — contact your account owner to request access if you don't see it.
Tip
API reference
The Stampede API exposes guest, booking, and campaign data programmatically. See developer.stampede.ai for authentication, base URL, rate limits, and endpoint reference.
Note
Need help?
Contact support via the Stampede admin app or your account manager. The knowledge base at help.stampede.ai has guided walkthroughs for common tasks.
Want to see it live?
Book a 20-minute walkthrough and we'll show you the feature in your own admin.