Overview
Overview
The module closes the loop on reputation: requesting reviews automatically after visits, monitoring incoming reviews across platforms, drafting on-brand responses, and surfacing trends and competitive benchmarks.
How it works
Post-visit triggers send branded review requests; platform integrations pull new reviews into a unified inbox; AI drafts responses in your tone; dashboards track sentiment and benchmarks over time.
Explore Reviews
Pick a topic to dive into — every feature in Reviews has its own page.
Goal | Start here |
|---|---|
Automated review requests send branded follow-ups after every visit so volume grows without manual effort. | |
Multi-platform monitoring tracks reviews on Google and TripAdvisor (and more) in real time — one unified view across every listing. | |
The unified inbox puts every review from every platform in one queue — no more logging into three dashboards. | |
AI smart replies draft on-brand responses — you edit and post, keeping reply volume high without losing voice. | |
Sentiment analysis scores every review and surfaces trends — so you see service issues before they show up in ratings. | |
Competitor tracking benchmarks your review score, volume, and response rate against local and national competitor sets. | |
Resolution workflows let you handle complaints privately before they become public one-stars — directly from the inbox. | |
Reputation reporting tracks ratings, velocity, response rate, and sentiment against competitor benchmarks — month over month. |
Core concepts
Automated request
a branded follow-up sent after a visit.
Unified inbox
all reviews from all platforms in one view.
Smart reply
AI-drafted response in the venue's tone.
Sentiment
AI score over review text indicating mood.
Usage & workflows
Raising review volume, protecting response rate, catching service issues, competitor benchmarking.
Example
The Farmer's Dog runs automated post-visit requests and generates 34 new reviews per day — 8,500+ reviews accumulated since launch.
Feature matrix
Capabilities included at each subscription tier:
Capability | Starter | Pro | Enterprise |
|---|---|---|---|
Automated review requests | ✓ | ✓ | ✓ |
Google & TripAdvisor sync | ✓ | ✓ | ✓ |
Unified inbox | — | ✓ | ✓ |
AI smart replies | — | ✓ | ✓ |
Sentiment analysis | — | ✓ | ✓ |
Competitor benchmarking | — | — | ✓ |
Want to see it live?
Book a 20-minute walkthrough and we'll show you the feature in your own admin.