Product
Analytics & Reports
Sentiment trends
Summarygenerating…
Overview
Every review is scored for sentiment by AI; the trend line shows shifts over time and can be filtered by venue or time period. Sharp dips trigger review.
How it works
Review text is passed to a sentiment model at capture time; scores roll up into the trend view. Themes (service, food, value, atmosphere) are extracted where possible.
Core concepts
Sentiment score
positive / neutral / negative.
Theme
topic extracted from review text (service, food, value, ambience).
Trend
how sentiment moves over rolling windows.
Usage & workflows
Spot service issues before they hit ratings; use themes to prioritise training or menu changes.
Example
A two-week dip in sentiment around "service speed" at one venue prompts a kitchen workflow review.
Note
Where to find it
Configure this in the Stampede admin app under Admin → Analytics. Permissions are role-gated — contact your account owner to request access if you don't see it.
Tip
API reference
The Stampede API exposes guest, booking, and campaign data programmatically. See developer.stampede.ai for authentication, base URL, rate limits, and endpoint reference.
Note
Need help?
Contact support via the Stampede admin app or your account manager. The knowledge base at help.stampede.ai has guided walkthroughs for common tasks.
Want to see it live?
Book a 20-minute walkthrough and we'll show you the feature in your own admin.