Product
Analytics & Reports
Reputation & competitor benchmarking
Summarygenerating…
Overview
Reputation tiles show where your venue sits versus a competitor set on Google and TripAdvisor — average rating, new reviews per month, response rate.
How it works
Public review data is polled for the configured competitor set; the module computes comparisons against your own review metrics.
Core concepts
Competitor set
venues you've chosen to benchmark against.
Review velocity
reviews per week or month.
Response rate
share of reviews you've replied to.
Usage & workflows
Identify gaps (response rate too low, velocity behind local average) and prioritise fixes.
Example
Your average rating is 4.6 vs local average 4.2, but velocity is 40% lower — the Reviews module's automated request campaign is enabled to close the gap.
Note
Where to find it
Configure this in the Stampede admin app under Admin → Analytics. Permissions are role-gated — contact your account owner to request access if you don't see it.
Tip
API reference
The Stampede API exposes guest, booking, and campaign data programmatically. See developer.stampede.ai for authentication, base URL, rate limits, and endpoint reference.
Note
Need help?
Contact support via the Stampede admin app or your account manager. The knowledge base at help.stampede.ai has guided walkthroughs for common tasks.
Want to see it live?
Book a 20-minute walkthrough and we'll show you the feature in your own admin.