Booking attribution
Overview
Booking attribution credits the recent campaigns and workflows that reached a guest before they booked, across email, SMS, and other channels. Both first-touch and last-touch views are available.
How it works
Each guest's recent sends are recorded; when they book, the window of recent touches is attributed to the booking based on configurable rules.
Core concepts
First-touch / last-touch
which send in the path gets credit.
Attribution window
how far back to look for contributing sends.
Assisted booking
a booking influenced by a campaign but not directly clicked through.
Usage & workflows
Justify spend across channels; identify which workflows are driving incremental bookings.
Example
A monthly review shows SMS win-back workflows assist 18% of bookings even when the guest books organically afterwards.
Want to see it live?
Book a 20-minute walkthrough and we'll show you the feature in your own admin.

