Product
Table Bookings
Unified inbox
Summarygenerating…
Overview
Booking confirmations, guest replies, team internal notes, and alerts flow into one thread per guest. Staff reply in the same tone as the brand; everything is logged.
How it works
Channel-specific messages (email, SMS, in-app) are normalised into threads keyed on the guest. Reply channels are chosen based on the guest's preference and the channel the message arrived on.
Core concepts
Thread
all messages with a single guest.
Channel
email, SMS, or in-app.
Internal note
a team-only comment on a thread.
Usage & workflows
Customer service for booking changes, private issue resolution, team coordination.
Example
A guest messages about a wheelchair access requirement; the team discusses internally and replies with details in the same thread.
Note
Where to find it
Configure this in the Stampede admin app under Admin → Bookings. Permissions are role-gated — contact your account owner to request access if you don't see it.
Tip
API reference
The Stampede API exposes guest, booking, and campaign data programmatically. See developer.stampede.ai for authentication, base URL, rate limits, and endpoint reference.
Note
Need help?
Contact support via the Stampede admin app or your account manager. The knowledge base at help.stampede.ai has guided walkthroughs for common tasks.
Want to see it live?
Book a 20-minute walkthrough and we'll show you the feature in your own admin.