Workflow builder

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Overview

Drag-and-drop steps combine email, SMS, delays, and branches to orchestrate journeys like first-visit onboarding, birthday offers, and post-visit review prompts. Workflows run until the guest exits or hits an end state.

How it works

A trigger (event or schedule) adds a guest to the workflow; each step executes in order; branches route guests based on conditions (opened the email, booked again, reached N days inactive). Exit conditions stop the workflow early.

Core concepts

Trigger

the event that enrols a guest (first visit, booking made, birthday, loyalty tier change).

Step

a send, delay, or branch.

Branch

a condition that routes the guest down one of several paths.

Exit condition

a rule that removes the guest from the workflow before completion.

Usage & workflows

Onboarding sequences, post-visit journeys, win-back flows, birthday and anniversary offers.

Example

A welcome workflow sends an email 1 hour after first Wi-Fi login, waits 3 days, sends a "come back" SMS if no booking has happened, and exits once the guest books.

Note

Where to find it

Configure this in the Stampede admin app under Admin → Marketing. Permissions are role-gated — contact your account owner to request access if you don't see it.

Tip

API reference

The Stampede API exposes guest, booking, and campaign data programmatically. See developer.stampede.ai for authentication, base URL, rate limits, and endpoint reference.

Note

Need help?

Contact support via the Stampede admin app or your account manager. The knowledge base at help.stampede.ai has guided walkthroughs for common tasks.

Want to see it live?

Book a 20-minute walkthrough and we'll show you the feature in your own admin.

Book a demo