Email & SMS
What guests receive in their inbox — transactional and marketing.
What is it?
Transactional sends — booking confirmations, review requests, loyalty milestones — are drafted in your venue’s tone of voice; marketing sends draft from your segments. Every message is logged on the guest’s profile, with delivery, opens and clicks recorded.
The AI tone-of-voice matching happens when the draft is created, not when it sends — a person always sees the draft and accepts or edits it before it goes out.
Email and SMS are how the guest profile shows back to the guest. Personalisation pulls straight from their live profile.
Element features
AI drafts every message in your brand's tone of voice.
Nothing sends until a person reviews and approves the draft.
Merge fields pull from the guest's current profile at send time.
Every send is recorded on the guest's profile.
Send booking confirmations and campaigns from one place.
FAQs
See Email & SMS running on your venues
Thirty minutes is enough. Book a demo or send a question — both routes land on the same team.