Guest Experience
Operations
Product reference · Audiences
Using audiences
Audiences are the targeting layer for outbound: email and SMS campaigns, workflows, and exports.
~2 min read
When you'd use it
Once an audience is built, to point campaigns and workflows at exactly the right guests.
How it behaves
Attach an audience to an email or SMS campaign to target the send. It goes only to the opted-in guests who match, worked out fresh at send time.
Use an audience to seed a workflow, so the right guests enter the journey. And export any audience as a list when you need the data outside the platform.
Configuration and options
- Campaign targeting
- Point an email or SMS campaign at an audience.
- Workflow seeding
- Use an audience to populate who enters a workflow.
- Export
- Download an audience as a list.
Good to know
Because audiences are live, the guests targeted are those matching at send time.
A simple audience powers a one-off send; recurring, automated campaigns are set up differently.
Exporting takes data out of Stampede, so consent management then sits with you.