Links to bookings, enquiries and the profile
Each conversation is connected to the guest’s profile and to related bookings and enquiries, so a message sits alongside its context.
When you'd use it
To answer a guest with their history in view and to keep enquiry conversations attached to the enquiry.
How it behaves
A conversation links to the guest’s profile, so their bookings, visits, loyalty and history are to hand while replying. It also connects to a booking, an enquiry or a review, so a message about a reservation sits alongside it, a large-party or event enquiry stays threaded and tracked through to booked, and a review shows its rating and text.
Because the inbox and the day-planner share the same data, you can reply to booking messages straight from the planner without opening a separate screen. And you can share a conversation with the guest as a secure link they can open and reply to.
Configuration and options
- Profile context
- The guest’s profile, visits, loyalty and history alongside.
- Booking link
- A message tied to its reservation, opened in the planner.
- Enquiry link
- An enquiry stays threaded and tracked to booked.
- Review link
- A review shows its rating and text.
- Shareable link
- Share a conversation with the guest to view and reply.
Good to know
The same conversation is visible from the enquiry or booking it belongs to.
Replying from the day-planner keeps front-of-house and messaging in one flow.
A guest can be sent a secure link to view and reply to their conversation.